Overview
At WanderStay, we understand that plans can change. Our cancellation policy is designed to be fair and transparent for both guests and hotel partners. Please review the following guidelines carefully before making a reservation.
Cancellation Categories
1. Free Cancellation
Many properties on WanderStay offer a free cancellation option. With this policy:
- You can cancel your booking free of charge up to the deadline specified in your confirmation
- Typical free cancellation deadlines are 24–72 hours before check-in
- Full refund will be processed to your original payment method within 5–10 business days
2. Partial Refund
If you cancel after the free cancellation deadline but before check-in:
- A cancellation fee may apply (typically one night's stay or a percentage of the total)
- The remaining amount will be refunded to your original payment method
- The exact fee depends on the hotel's individual policy, displayed at the time of booking
3. Non-Refundable Bookings
Some properties offer discounted rates that are non-refundable:
- These rates are clearly marked as "Non-Refundable" during the booking process
- No refund will be issued for cancellations or no-shows
- In exceptional circumstances (natural disasters, medical emergencies), contact our support team for assistance
How to Cancel a Booking
You can cancel your booking through any of the following methods:
- Online: Log in to your account → Go to "My Bookings" → Select the booking → Click "Cancel Booking"
- Email: Send a cancellation request to bookings@wanderstay.com with your Booking ID
- Phone: Call our support team at +310202614806 (available 24/7)
No-Show Policy
If you fail to check in on your scheduled arrival date without prior cancellation:
- You will be charged the full booking amount
- The booking will be marked as a "No-Show"
- No refund will be issued unless the hotel agrees otherwise
Modifications
Need to change your dates or room type? You can modify your booking subject to:
- Availability at the property
- Any price difference between original and new booking
- The hotel's modification policy
To modify a booking, visit "My Bookings" in your account or contact our support team.
Refund Processing
| Payment Method |
Processing Time |
| Credit Card |
5–10 business days |
| Debit Card |
5–10 business days |
| Digital Wallet |
3–5 business days |
Please note that your bank or card issuer may take additional time to reflect the refund in your statement.
Special Circumstances
In cases of force majeure (natural disasters, government travel restrictions, pandemics, etc.), WanderStay will work with hotel partners to offer:
- Full refunds where possible
- Free rebooking to alternative dates
- Travel credits for future bookings
Disputes
If you believe a cancellation charge was applied incorrectly, please contact our support team within 30 days of the charge. We will review your case and work with the hotel to resolve the issue.
Contact Us
For cancellation-related inquiries:
- Email: bookings@wanderstay.com
- Phone: +310202614806 (24/7)
- Live Chat: Available on our website during business hours
Last updated: February 1, 2026
